Date: 12/05/17

Millie's Story

 

Millie's Story

Our 16 month old Lab Millie injured her Cruciate of Ligament earlier this year and the Specialist Veterinary Surgeon recommend a TPLO Surgery. This coincided with a challenging time for the Team at Petplan New Zealand as the were in the process of a system upgrade which encountered a number of issues during the roll out period. Whilst frustrating for me the policyholder the Customer Service Team at all times were patient, understanding and as fellow pet owners themselves extremely empathetic to my needs as a Customer and Pet Owner. 
 
I had to submit a number of related invoices for a variety of treatments throughout the Claims process, the Team endeavored to process each claim as efficiently as possible during a difficult time for them.
 
The surgery has been a complete success much to our relief and I would like to pass my thanks onto the Customer Service and Claims Team, in particular to Rachel for their support and assistance during what was a stressful time for all of us.
 
Jayne Rice

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