Petplan work continuously to process your claims fairly and in a timely manner. In order to make a claim, simply fill out the relevant claim form, which is readily downloadable for you to print at your own convenience. We try our best to make the claim process easy for you, however if there is missing information on your claim form it can cause a delay.
To make a claim, simply download, print and fill out the claim form below to make a claim. If you need a hand with the claims procedure, please refer to A Guide on How to Complete a Claim Form.
In order for us to process your claim in a timely manner, you can help by making sure the claim form has all sections completed, is signed by you and your vet, and all relevant invoices are included. If this is your first claim with Petplan, ask your vet to supply a full veterinary history attached with your claim form.
Download our Pet Insurance Claim form
Download and complete your claim form, and take it to your vet to fill in and sign.
Attach original receipts with any supporting documents, and send to:
PO Box 112250, Penrose Auckland 1642
Receive Your Claim
Once your claim has been processed, we will send you a letter on the outcome of our decision. If your claim is successful, you can be paid in a choice of three ways.
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 0800 255 426
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