Claims Enquiries


We would like you to submit your claim as soon as your pet has been treated by your vet. However, you are required to submit a claim within 12 months of your vet's invoice date for the relevant accident, injury or illness treatment. 

Yes we can pay the vet directly as long as it the treating veterinarian is happy to accept payment in this way. We are unable to direct any veterinarian to accept direct payment on your behalf. Your vet must complete and sign the Direct Payment Section on the claim form for this to happen.

As a responsible pet insurer we wouldn't do anything to discourage our customers from getting their dog, cat or horse treated when they are unwell or injured. It is for this reason that we do not have a 'no claims discount', as it may encourage people not to seek vet treatment for fear of losing their ‘no claims discount’.

If you choose not to vaccinate your Pet that is your choice but if the pet was to then get an illness for which a vaccine is available you would not be able to claim for the costs of the treatment as you have not taken all steps to prevent the illness.
If you pet is not vaccinated it will not affect you claiming for an unrelated illness.

Yes Petplan will cover the cost of diagnostics even if a diagnosis is not made, unlike our competitors cover.

Petplan is the only insurance provider which will cover the costs if your pet was to develop a behavioural condition that your vet has diagnosed, such as separation anxiety.

Petplan will process your claim within 10 business days, this is dependent on all information being available e.g. full veterinary history, claims filled in correctly.

Petplan offers reimbursement of 100% of your out of pocket expenses minus your selected excess which is payable per condition per policy year.
If you select our Pet%share option you will be reimbursed 75% of your out of pocket expenses minus the $150.00 excess.


Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on 0800 255 426


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