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At Petplan, we know it is never easy when your pet is sick or has had an accident, however we hope they are now back up to speed.
Petplan Pet Insurance is dedicated to pets being able to have the best veterinary care available when they need it most.
We love to see happy, healthy Petplan protected pets, so why not share with us how Petplan helped you what they were sick. Either post a picture of your pet and your story on our Facebook page or email us the details.
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Pet insurance is very much in its infancy in New Zealand, but gradually pet owners are coming around to the idea that to be a responsible owner you need to have a plan in place should your furry friend become sick or be seriously injured in an accident. Of course, if you have a surplus of disposable income to take care of the vet’s bills then you’re very fortunate, but for most of us, the thought of having to fork out thousands of dollars for our pet’s treatment is enough to make us break out in a cold sweat.
By taking pet insurance, you’ll have the peace of mind that comes with knowing that your financial commitments are covered should the worst happen, but more importantly that your pet will get the care and treatment that they need.
But while, as a pet insurance provider, we can go on all day about how good our policies are and how we’ll be there for you in your hour of need, nothing comes close to reading real life stores and pet insurance client reviews. And that’s why, at Petplan, we love receiving pet insurance reviews from our satisfied customers. In fact, we’d say you should be wary of any insurance companies that can’t supply you with any!
When it comes to providing pet insurance reviews, NZ pet owners aren’t backwards in coming forwards. They love to tell it how it is – the good bits and the bad! But as you’ll see from the reviews on our site – they’re all overwhelmingly positive – although sometimes the stories make pretty harrowing reading. And we’re sure you wouldn’t want to think that your pet had been through some of the traumas of the animals in these stories, would you?
But the overarching message from all our reviews is that there was a successful outcome and that we handled the claim in an efficient but empathetic way. Sometimes, we can’t save a pet, but what we can do is give you the financial and emotional support you need to get through the ordeal. Some of the stories bring tears to your eyes, some make you smile, but all have an overriding message that having pet insurance was a godsend at a difficult time.
If you’re a satisfied Petplan customer, we’d love to hear your story. We want our customers to review the pet insurance provided by Petplan, even if it does contain some negatives. Everybody can learn something from mistakes, and we’re no exception. But as we said, you’ll see that our reviews are overwhelmingly positive – and that’s because we genuinely care about making a difference to the lives of you and your pet.
And if you’re yet to become a Petplan customer, take some time to read our reviews, check out our policies and request an online quote or, alternatively, speak to one of our advisors. It could be the single most important thing that you do for your pet today.
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Hi all at Petplan,
I would just like to say thank you for the respectful way that you dealt with the insurance for the loss of our beautiful cat Jasper, it was such a relief that you made it such an easy process when we were going through an traumatic grieving process. Previous experience with dealing with any insurance company has always been an up hill battle. So I thank you so much. When the time is right for us to get another animal we will definitely be using your service again and recommending you to others.
My name is Skater! Having two torn ACL surgeries at 12 months old meant weeks of recovery and time spent in close quarters with my peeps. Having insurance, the cost was one thing less to worry about.
Now I have arthritis and am on a mix of prescribed and homeopathic remedies but life is great! The days revolve around me, my fave things are cuddles, people, swimming and treats - not necessarily in that order.
Belle our 2 year old Spoodle was playing ball with us at the local dog park when something caught her eye and she took off onto the road and straight into the path of a car. We rushed her to the nearest vet clinic and discovered she had hurt her pelvis and would require immediate surgery. Luckily for Belle, she is covered with Petplan Pet Insurance otherwise we would not have been able to provide her with the best possible treatment. Belle is recovering well and will soon be back to her mischievous self. Everyone at Petplan has been so understanding and ensured that all of our claims were paid promptly. Thank you Petplan!
Petplan covered a vet bill of over $4000 for Morris, who was hit by a car. The cat's owners Monique & Margaret say:
"Morris was knocked by a car resulting in a dislocated hip, # pelvis and lacerations. Our Pt Chev Vets provided fantastic initial emergency treatment and then referred Morris to VSG where he received remarkable care from Dr Alastair Coomer and the staff at VSG. Two months down the track Morris is well-healed and happily tearing about the place, as if nothing happened!"
With the peace of mind that the treatment expenses were covered by their pet insurance, Monique & Margaret could concentrate on providing the best treatment for Morris rather than worring about the vet bill!
David Goldstein's beloved 3 year old pug Kipu suffered hind-limb paralysis - which, along with the mental and physical stress, also left David with a vet bill of over $8500 for treatment!
In November last year, David noticed Kipu was off his food and wouldn’t even eat chicken, which was unusual. So he was taken to the vet, who suspected sore tummy and/or sore spine. But by the evening of the same day, Kipu was showing signs of hindlimb ataxia, and had developed hindlimb paralysis the next morning!
He was then referred to specialists who performed a myelogram and deduced that Kipu had intervertebral disk disease. A decompression surgery was performed and Kipu has been having regular hydrotherapy sessions since.
The expense so far has exceeded $8500, but thankfully Kipu was insured with Petplan, relieving David of at least the financial aspect of the distress. We hope that both Kipu and David recover from the physical and the emotional stress very soon!
The Petplan Team is very happy to have been able to help Diesel!
“Hi I would like to say a BIG thank you to Pet Plan, for all the payouts I have received for my dog Diesel. I took the policy out when Diesel was a pup and I could never have foreseen the trouble we would have with her cruciate ligaments in both hind legs. Then cartilage removal, and not to mention the tail.
It got to the point where I thought you would stop covering this animal, and I did feel truly guilty about all the claims I have lodged with you.
For every claim it has been a great experience, with everything going well on documentation and refunds. It is great to use an insurance company like you that does exactly what it says on the tin, and won’t try to wriggle out of liability and responsibility
So I would like to give you a heart felt GOOD ON YA from us and Diesel.
Kind regards.. Steve Craven-Jones”
Evie is our beloved family cat. Six weeks ago she was hit by a car, and we were told the only options were to put her down, or to have costly surgery to reattach her pelvis. Luckily, we didn't have to make that decision, as we knew Pet Plan would come through in situations such as this. Evie spent two weeks being looked after full time by the team at Veterinary Specialist Group - the best vet care around. Knowing that the bills were covered kept a massive weight from our shoulders, and meant that we could focus on Evie's recovery. The team at Pet Plan were fantastic - sympathetic and understanding, they kept us informed of the claim the whole way through, and promptly paid out. Without Pet Plan, Evie wouldn't be here with us today.
Thank you!
Eli, Haley and Evie, Auckland
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