Client Stories

At Petplan, we know it is never easy when your pet is sick or has had an accident, however we hope they are now back up to speed.

Petplan Pet Insurance is dedicated to pets being able to have the best veterinary care available when they need it most.

We love to see happy, healthy Petplan protected pets, so why not share with us how Petplan helped you what they were sick. Either post a picture of your pet and your story on our Facebook page or email us the details.

  • Frankie's Story

    Frankie's Story

    I know you must  deal with a lot of pet deaths, but it meant a lot to us to get your card. Thank you. Also thank you for your bossing the vet to get the paperwork done when Frankie was attacked on the beach by an out-of-control mad Mastiff 3 years ago.
     
    The procedure is in place  for a claim and I have done my bit with Herne Bay Vet, and they will get Doggy Ascot (as I call it) in Carrington Road to do their sign off. Prob will be snail mail.  When that is completed I will need, naturally, to cancel my insurance for Frankie.  Bet I contact you again, though,  to re-sign for another animal. Maybe Burmese kittens again. They have been great family buddies in the past.
     
    Weird on the boat this weekend back and forth from Waiheke without Frankie. Have to think of the positives, so realised I could sit inside and avoid the storms. 
     
    Many thanks, again, for your kind and efficient support.
  • Jaspers story

    Jaspers story

    Hi All at Petplan,

    I would just like to say thank you for the respectful way that you dealt with the insurance for the loss  of  our beautiful cat Jasper, it  was such a relief that  you made it such an easy process when we were going through an traumatic grieving process.  Previous experience with dealing with any insurance company has always been an up hill battle. So I thank you so much.  When the time is right for us to get another animal we will definitely be using your service again and recommending you to others.

  • Millie's Story

    Millie's Story

    Our 16 month old Lab Millie injured her Cruciate of Ligament earlier this year and the Specialist Veterinary Surgeon recommend a TPLO Surgery. This coincided with a challenging time for the Team at Petplan New Zealand as the were in the process of a system upgrade which encountered a number of issues during the roll out period. Whilst frustrating for me the policyholder the Customer Service Team at all times were patient, understanding and as fellow pet owners themselves extremely empathetic to my needs as a Customer and Pet Owner. 
     
    I had to submit a number of related invoices for a variety of treatments throughout the Claims process, the Team endeavored to process each claim as efficiently as possible during a difficult time for them.
     
    The surgery has been a complete success much to our relief and I would like to pass my thanks onto the Customer Service and Claims Team, in particular to Rachel for their support and assistance during what was a stressful time for all of us.
     
    Jayne Rice
  • Basil’s Story

    Basil’s Story

    Petplan paid over $3,800

    Hi there, I saw the testimonial on your Facebook page about Dodge, and felt I should absolutely share our experience with Petplan during a very stressful time with our cat Basil. In October last year he came home missing the top of his tail. It was at night and he'd slipped out before I could lock him up for the night. We raced to After Hours in a panic where we were told he'd have to lose a large part of his tail and stay overnight. The vet suspected he'd been hit by a car.

    A week later, he started passing blood in his urine and was in loads of discomfort, so off to the vet we went where he was put on a host of antibiotics and anti-depressants (apparently trauma can cause cats to get bladder infections).

    Things seemed to get somewhat better until shortly before Christmas, the most financially stressful time of year for anyone. He lost weight and one afternoon just wouldn't get up. Off to the vet we went again, where he was diagnosed with chronic kidney failure. The outlook was dismal, we already had a cat put down with kidney failure and we were devastated. The cost to flush his kidneys was crippling with little chance of success but because we had insurance we made the decision to give it a try. The vet gave us odds of 10% for recovery but we took it, he is our ginger ninja after all.

    He responded better than anticipated, and has been on a special diet and so far has shown no further symptoms of the kidney failure. We truly got our Christmas miracle!

    The reason we got pet insurance was because of the last cat, it cost us over $3500 and nearly did us in financially. Boy are we glad we did!

    Petplan paid out over $3,800* for Basil’s Chronic Kidney Failure.

    The process was easy, and we had the money into our account within a few weeks. I can't thank them enough for the peace of mind they provide and because of that we were able to give Basil the chance he needed. You guys are great!

    *Less any applicable excess and non-claimable items.

  • Belle’s Story

    Belle’s Story

    Petplan paid over $19,000

    Belle our 2 year old Spoodle was playing ball with us at the local dog park when something caught her eye and she took off onto the road and straight into the path of a car. We rushed her to the nearest vet clinic and discovered she had hurt her pelvis and would require immediate surgery. Luckily for Belle, she is covered with Petplan Pet Insurance otherwise we would not have been able to provide her with the best possible treatment. Belle is recovering well and will soon be back to her mischievous self. Everyone at Petplan has been so understanding and ensured that all of our claims were paid promptly. Thank you Petplan!

  • Morris's Story

    Morris's Story

    Petplan paid over $4,000

    Petplan covered a vet bill of over $4000 for Morris, who was hit by a car. The cat's owners Monique & Margaret say:

    "Morris was knocked by a car resulting in a dislocated hip, # pelvis and lacerations. Our Pt Chev Vets provided fantastic initial emergency treatment and then referred Morris to VSG where he received remarkable care from Dr Alastair Coomer and the staff at VSG. Two months down the track Morris is well-healed and happily tearing about the place, as if nothing happened!"

    With the peace of mind that the treatment expenses were covered by their pet insurance, Monique & Margaret could concentrate on providing the best treatment for Morris rather than worring about the vet bill!

  • Kipu's Story

    Kipu's Story

    David Goldstein's beloved 3 year old pug Kipu suffered hind-limb paralysis - which, along with the mental and physical stress, also left David with a vet bill of over $8500 for treatment!

    In November last year, David noticed Kipu was off his food and wouldn’t even eat chicken, which was unusual. So he was taken to the vet, who suspected sore tummy and/or sore spine. But by the evening of the same day, Kipu was showing signs of hindlimb ataxia, and had developed hindlimb paralysis the next morning!

    He was then referred to specialists who performed a myelogram and deduced that Kipu had intervertebral disk disease. A decompression surgery was performed and Kipu has been having regular hydrotherapy sessions since.

    The expense so far has exceeded $8500, but thankfully Kipu was insured with Petplan, relieving David of at least the financial aspect of the distress. We hope that both Kipu and David recover from the physical and the emotional stress very soon!

  • Diesel's story

    Diesel's story

    The Petplan Team is very happy to have been able to help Diesel!

    “Hi I would like to say a BIG thank you to Pet Plan, for all the payouts I have received for my dog Diesel. I took the policy out when Diesel was a pup and I could never have foreseen the trouble we would have with her cruciate ligaments in both hind legs. Then cartilage removal, and not to mention the tail.

    It got to the point where I thought you would stop covering this animal, and I did feel truly guilty about all the claims I have lodged with you.

    For every claim it has been a great experience, with everything going well on documentation and refunds. It is great to use an insurance company like you that does exactly what it says on the tin, and won’t try to wriggle out of liability and responsibility

    So I would like to give you a heart felt GOOD ON YA from us and Diesel.

    Kind regards.. Steve Craven-Jones”

  • Evie's Story

    Evie's Story

    Petplan paid $7,489

    Evie is our beloved family cat. Six weeks ago she was hit by a car, and we were told the only options were to put her down, or to have costly surgery to reattach her pelvis. Luckily, we didn't have to make that decision, as we knew Pet Plan would come through in situations such as this. Evie spent two weeks being looked after full time by the team at Veterinary Specialist Group - the best vet care around. Knowing that the bills were covered kept a massive weight from our shoulders, and meant that we could focus on Evie's recovery. The team at Pet Plan were fantastic - sympathetic and understanding, they kept us informed of the claim the whole way through, and promptly paid out. Without Pet Plan, Evie wouldn't be here with us today.

    Thank you!
    Eli, Haley and Evie, Auckland

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