What can you do if you are not happy with the outcome of your claim?
If you are not satisfied, you can request the complaint be referred to The Internal Dispute Resolution (IDR) team for review: Petplan Internal Dispute Resolution (IDR)
PO Box 112250
Penrose, Auckland 1642
Phone: 0800 255 426
Step 2: Lloyd's Australia Limited Policy Holder
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact: Lloyd’s Australia Limited
Level 9, 1 O’Connell Street
Sydney, NSW 2000
Phone: (02) 8298 0783
Fax: (02) 8298 0788
Allianz Australia Insurance Ltd Policy Holder
If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should contact: Allianz Australia Insurance Ltd
Claims Technical Manager
GPO Box 9897
Melbourne, Victoria 3000
Fax: (03) 8615 8226
If your dispute remains unresolved you may contact the Insurance & Financial Services Ombudsman Scheme: Insurance & Financial Services Ombudsman Scheme
PO Box 10-845
Wellington 6143 NZ
Phone: 0800 888 202
Petplan Australasia Pty Ltd ABN 64 069 468 542 AFSL No. 245663 is the sole Administrator of our policies.
Petplan® is a Registered Trade Mark. Products sold under this Trade Mark are sold exclusively by Petplan Australasia Pty Ltd under license from Pet Plan Ltd.
The Insurer: MS Amlin Syndicate 2001 at Llyoyd’s One Lime Street, London EC3M 7 HA. Ms Amlin Syndicate 2001 at Llyod’s is managed by MS Amlin Underwriting Limited. Registered office The Leadenhall Building, 122 Leadenhall Street, London EC3V 4AG. Registered in England Company No. 02323018. MS Amlin Underwriting Limited is authorised by the Prudential Regulation Authority, and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under reference number 204918.
Please consider the PDS before making a decision to purchase the product. This information does not take into account your objectives, financial situation or needs.
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