Contact Us

Have you got a question, comments/feedback or would like further information on what our policies cover?
Please do not hesitate to contact us on the details below, where we will be able to help you as best as possible.


Please enter at least one of these two fields: Phone/Mob or Email

New Zealand Pet Insurer

If You have a complaint

Our aim is to get it right, first time, every time. If We make a mistake We will try to put it right promptly. We have a free internal complaints resolution process that can be accessed by contacting Us in the first instance:

Petplan Customer Centre, PO Box 112250, Penrose, Auckland 1642.
Head Office: 101D Station Rd, Penrose, Auckland, New Zealand. Ph: 0800 255 426

 

Contact Petplan for Dog or Cat or Equine quote or instant cover
  0800 255 426
or
Click here to send correspondence via email.
Alternatively, you may write to: Petplan Head Office 101D Station Rd Penrose Auckland New Zealand
 
Dog & Cat Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Equine Enquiries
Sales Hours
 

Mon – Fri 8:30am to 7:00pm 

Sat 11:00am to 7:00pm 

Sun 12:00pm to 6:00pm 

 
Customer Service, Claims, Accounts and Underwriting queries
 

Mon – Fri 8:30am to 5:00pm.

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