General Enquiries

Pet insurance is there to cover you and your pet when the unexpected happens. With the cost of vet treatments rising, pet insurance allows you the peace of mind knowing that your pet will get the best treatment available and all you will have to do is look after them during recovery. Our experience shows that 1 in 3 pet owners have to make an unexpected trip to the vet (source: Petplan UK). This means that many of our clients claim with us more than they do their house or car insurance. 
Petplan started in the UK more than 35 years ago and has since expanded throughout Europe, Australasia and the Americas. It is now the largest and most experienced pet insurance provider worldwide. For the past decade, Petplan has been available in New Zealand and has become the leading pet insurance company for New Zealand dogs, cats and horses. Petplan is the pet insurance specialist, we are committed to helping to keep the nation's pets healthy, and their owners happy. We understand your passion for your furry friends because all of our staff are pet owners too. 
Yes, you are able to take your pet(s) to any registered Veterinarian New Zealand wide.

If you choose the Pet%Share option, you get a 25% discount of your premium, and in return if you need to make a claim you will contribute 25% towards the treatment costs, plus a $150 excess.

If you have three or more pets (Dog or Cat) you may qualify for our Multi-Pet Discount of 10% off the cost of your insurance policies. Please contact us if you would like more information about the offer.

Just as some dogs cost more to feed, some also cost more in veterinary care. We call these 'Select Breeds’.

The following dogs are considered 'Select Breeds': Bandog, Bavarian Mountain Hound, Bergamasco Shepherd Dog, Briard, Blood Hound, Boerboel, Beauceron, Bernese Mountain Dog, Boston Terrier, Bracco, All Bulldogs (i.e. English, American, Australian, Miniature, etc.), Bull Arab, Deerhound, Dogue de Bordeaux, Entlebucher Mountain Dog, Estrela Mountain Dog, Grand Blue De Gascoigne, Great Dane, Greater Swiss Mountain Dog, Hamiltonstovare, Hungarian Kuvasz, Irish Wolfhound, Komondor, Maremma Sheepdog, Leonberger, All Mastiff Breeds, Newfoundland, Old English Sheepdog, Polish Lowland Sheepdog, Pyrenean Mountain Dog, Rottweiler, Russian Black Terrier, Shar Pei, St Bernard or any crosses of these breeds.

*Please note, customers with various breeds need to provide the full vet history from the vet before we are able to insure them.

No, Petplan does not apply any breed specific exclusions. All of our exclusions are solely based on the health history of your pet prior to the date that your application is accepted (there is a 21 day waiting period on illnesses).

Whether you have a cat or dog insurance policy, you must take reasonable precautions to maintain your pet's health throughout the policy year and to prevent any illness, injury or loss. Therefore you must arrange and pay for your pet to have an annual dental examination and general check-up (including vaccinations) and follow any veterinary advice given by a vet in order to prevent oral disease. By continuing with these regular check-ups, this shows us that you have played your part in caring for your dog or cat, so we can play ours. If you fail to have a dental check and follow any veterinary advice given at the time it may affect a claim for a dental related condition. 

Petplan only has a fixed excess of $150 for Dogs and $125 for Cats. This is payable per unrelated condition, per policy year.

Premiums are calculated based on a number of different factors which can include the breed, age, location and individual claims history. Petplan reviews its claims data to determine the severity, frequency and costs of claims affecting the individual breeds which allows us to determine the relevant risk profile of each breed to ensure that those owners of low risk pets are not financially bearing the costs of those high risk breeds. 

Your first payment will be taken immediately after policy and payment details are confirmed to us, as all Petplan policies are not valid until payment is received. If you choose to pay for your policy in monthly instalments, we require the first initial instalment to validate the policy, which is taken immediately on policy and payment detail confirmation.

If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0800 255 426.

Your details will be stored on our computer system to administer your policy.  All data is handled in accordance with the Privacy Act.  Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.

Sales Team:
If you have a general query involving a new policy or an existing dog, cat or horse policy then call the Petplan Sales team on 0800 255 426  - 8.30 am – 5 pm Monday to Friday.

Claims Service:

If you have a query regarding an existing dog, cat or horse Claim, call our Claims service centre on 0800 255 426 8.30 am – 5 pm Monday to Friday.


Have you got a Question?

Or would you like further information on our insurance policies?

Contact our friendly and knowledgeable team today on 0800 255 426


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