If you choose the Pet%Share option, you get a 25% discount of your premium, and in return if you need to make a claim you will contribute 25% towards the treatment costs, plus a $150 excess.
No, Petplan does not apply any breed specific exclusions. All of our exclusions are solely based on the health history of your pet prior to the date that your application is accepted (there is a 21 day waiting period on illnesses).
Petplan only has a fixed excess of $150 for Dogs and $125 for Cats. This is payable per unrelated condition, per policy year.
Your first payment will be taken immediately after policy and payment details are confirmed to us, as all Petplan policies are not valid until payment is received. If you choose to pay for your policy in monthly instalments, we require the first initial instalment to validate the policy, which is taken immediately on policy and payment detail confirmation.
If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0800 255 426.
Your details will be stored on our computer system to administer your policy. All data is handled in accordance with the Privacy Act. Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.
If you have a general query involving a new policy or an existing dog, cat or horse policy then call the Petplan Sales team on 0800 255 426 - 8.30 am – 5 pm Monday to Friday.
If you have a query regarding an existing dog, cat or horse Claim, call our Claims service centre on 0800 255 426 8.30 am – 5 pm Monday to Friday.