General Enquiries

If you choose the Pet%Share option, you get a 25% discount of your premium, and in return if you need to make a claim you will contribute 25% towards the treatment costs, plus a $150 excess.

Just as some dogs cost more to feed, some also cost more in veterinary care. We call these 'Select Breeds’.

The following dogs are considered 'Select Breeds': Bandog, Bavarian Mountain Hound, Bergamasco Shepherd Dog, Briard, Blood Hound, Boerboel, Beauceron, Bernese Mountain Dog, Boston Terrier, Bracco, All Bulldogs (i.e. English, American, Australian, Miniature, etc.), Bull Arab, Deerhound, Dogue de Bordeaux, Entlebucher Mountain Dog, Estrela Mountain Dog, Grand Blue De Gascoigne, Great Dane, Greater Swiss Mountain Dog, Hamiltonstovare, Hungarian Kuvasz, Irish Wolfhound, Komondor, Maremma Sheepdog, Leonberger, All Mastiff Breeds, Newfoundland, Old English Sheepdog, Polish Lowland Sheepdog, Pyrenean Mountain Dog, Rottweiler, Russian Black Terrier, Shar Pei, St Bernard or any crosses of these breeds.

*Please note, customers with various breeds need to provide the full vet history from the vet before we are able to insure them.

No, Petplan does not apply any breed specific exclusions. All of our exclusions are solely based on the health history of your pet prior to the date that your application is accepted (there is a 21 day waiting period on illnesses).

Yes, we can arrange a seamless transfer from Petplan Australia to Petplan New Zealand or vice versa, just talk to our Customer Service people to arrange.

 

Does Petplan have international partners?
Yes we have a number of international partners whose details are shown below.

Petplan only has a fixed excess of $150 for Dogs and $125 for Cats. This is payable per unrelated condition, per policy year.

Your first payment will be taken immediately after policy and payment details are confirmed to us, as all Petplan policies are not valid until payment is received. If you choose to pay for your policy in monthly instalments, we require the first initial instalment to validate the policy, which is taken immediately on policy and payment detail confirmation.

If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0800 255 426.

Your details will be stored on our computer system to administer your policy.  All data is handled in accordance with the Privacy Act.  Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.

Sales Team:
If you have a general query involving a new policy or an existing dog, cat or horse policy then call the Petplan Sales team on 0800 255 426  - 8.30 am – 5 pm Monday to Friday.

Claims Service:

If you have a query regarding an existing dog, cat or horse Claim, call our Claims service centre on 0800 255 426 8.30 am – 5 pm Monday to Friday.