General Enquiries


Petplan only has a fixed excess of $150 for Dogs and $125 for Cats. This is payable per unrelated condition, per policy year.

No Petplan offers a discount of 10% for any client who has (3) three or more pets insured with Petplan Australasia at the one time.

Petplan does not apply sub limits for treatment of any illness or injury on any of our policies. The amount claimable in any one year is to the limit of the plan selected, i.e. 12 Months Essential Plan $7,000

If you choose the Pet%Share option, you get a 25% discount of your premium, and in return if you need to make a claim you will contribute 25% towards the treatment costs, plus a $100 excess.

Just as some dogs cost more to feed, some also cost more in veterinary care. We call these 'Select Breeds’; the following dogs are considered 'Select Breeds':

Bandog, Boerboel, Beauceron, Bernese Mountain Dog, All Bulldogs (i.e English, American, Australian, Miniature), Bull Arab, Deerhound, Dogue de Bordeaux, Estrela Mountain Dog, Great Dane, Irish Wolfhound, Leonberger, All Mastiff Breeds, Newfoundland, Old English Sheepdog, Pyrenean Mountain Dog, Rottweiler, Shar Pei, St Bernard or any crosses of these breeds.

*Please note, customers insuring Shar Pei's will be asked to provide a full clinical history from the vet before we are able to insure them.

No, Petplan does not apply any breed specific exclusions? All of our exclusions are solely based on the health history of your pet prior to taking out insurance with us, no matter what breed of dog it is.

Yes we can pay the vet directly as long as it the treating veterinarian is happy to accept payment in this way, we are unable to direct any veterinarian to accept direct payment on your behalf.

Yes, we can arrange a seamless transfer from Petplan Australia to Petplan New Zealand or vice versa, just talk to our Customer Service people to arrange.


Does Petplan have international partners?
Yes we have a number of international partners whose details are shown below.


Dialling locally

International dial number


New Zealand

0800 255 426

+64 09 3542 987


1850 48 4848

+353 1 613 3845


0900 7 38 75 26

+31 299 451 011


0120 324 384

+81 3 5442 6500


1 866 467 3875

+1 866 467 3875


0845 071 8000

+44 845 071 8000



+43 059 009 580

+64 09 3542 987



1300 728 225

+6 1 3 933 93378



Your details will be stored on our computer system to administer your policy.  All data is handled in accordance with the Privacy Act.  Due to the Privacy Act we can only discuss your policy details with you or person named on your policy, or person specified by you. We may share your details with other insurance companies, directly or through a number of databases. This allows us to check information you give us and also helps us prevent fraud.

Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online.

If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0800 255 426.

Sales Team:
If you have a general query involving a new policy or an existing dog, cat or horse policy then call the Petplan Sales team on 0800 255 426  - 8.30 am – 5 pm Monday to Friday.

Claims Service:

If you have a query regarding an existing dog, cat or horse Claim, call our Claims service centre on 0800 255 426 8.30 am – 5 pm Monday to Friday.

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