Manage your pet insurance Policy online

You can manage your policy online with our self service area or call us on 0800 255 426

Update your details online

Update your details online quickly and easily by completing the relevant form below. This should be done if you have moved homes, changed your email address or would like to add another nominated person to your policy.

Make a payment online

Pay your bill online right here either yearly or through monthly instalments.

Policy FAQ’s

If there is anything you are unsure of, check our policy FAQ’s to see if the answer lies here.

Converting your free policy

It is simple to activate your continuous policy right here if you already have a 4 or 6 weeks free insurance policy with Petplan.
To activate your full year cover in a matter of minutes, just enter your policy number and state in the boxes below.
Our 12 month essential plan and Covered for Life options are the two covers that Petplan offers.

Making a claim

Simply download, print and fill out the claim form below to make a claim. If you need a hand with the claims procedure, please refer to our guide How to Make a Claim Form.

Pet Insurance Claim Checklist:

In order for us to process your claim in a timely manner, make sure you have completed these steps:

  • Your section and your vets section should both be fully completed and signed
  • Include itemised receipts, vet consultation notes as well as other relevant supporting documentation
  • Make sure you are not claiming for items that are not covered by your certificate of insurance. These can include, but not limited to: routine and preventative treatment (teeth cleaning, worming, desexing and vaccinations), pre-existing conditions, and any illness that occurred within your waiting period.
  • Check your policy’s excess amount
  • Keep all copies and documentation of your claims for record

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