Date: 06/08/20

COVID-19 Update

Dear Petplan customers,

Due to the recent announcement of stage four lockdown by the local government in Victoria, Australia our head office in Melbourne has had to adjust operations in accordance with the government direction. Our team in Melbourne will be working from home effective Thursday 6th of August 2020. 

Rest assured that our New Zealand office is operating as usual and our customer care team is here to assist you with any query relating to our products and your insurance. However, as some of our business functions are centralised at our head office you may find some minor delays during this period and we appreciate your patience and understanding during this time.

As the situation moves forward and if there are any further changes to our service levels or different ways how we will operate we will keep you informed.
On behalf of the team here at Petplan, we thank you for your continued support. 

Take care and stay safe.

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