Due to the recent announcement of stage four lockdown by the local government in Victoria, Australia our head office in Melbourne has had to adjust operations in accordance with the government direction. Our team in Melbourne will be working from home effective Thursday 6th of August 2020.
Rest assured that our New Zealand office is operating as usual and our customer care team is here to assist you with any query relating to our products and your insurance. However, as some of our business functions are centralised at our head office you may find some minor delays during this period and we appreciate your patience and understanding during this time.
As the situation moves forward and if there are any further changes to our service levels or different ways how we will operate we will keep you informed. On behalf of the team here at Petplan, we thank you for your continued support.
Take care and stay safe.
Have you got a Question?
Or would you like further information on our insurance policies?
Contact our friendly and knowledgeable team today on 0800 255 426
Petplan Australasia Pty Ltd NZBN 2097390 FSP No. 25301 is the sole Administrator of our policies.
Petplan® is a Registrered Trade Mark. Products sold under this Trade Mark in Australia are sold exclusively by Petplan Australasia Pty Ltd under license from Pet Plan Ltd in the UK. The Insurer HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776) (HDI Global Specialty) with its registered address at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000. HDI Global Specialty is authorised to carry out insurance business in Australia by the Australian Prudential Regulation Authority in accordance with the Insurance Act 1973 (Cth). HDI Global Specialty SE is registered in Germany, with its registered office at Roderbruchstraße 26, 30655 Hannover, Germany with registration number HRB211924 authorised by Bundesanstalt für Finanzdienstleistungsaufsicht (“BaFin“). It is authorised to carry on insurance business in Germany under the German Insurance Supervisory Act (“Versicherungsaufsichtsgesetz”). Please consider the PDS before making a decision to purchase the product. This information does not take into account your objectives, financial situation or needs.
The Insurer is regulated by the Australian Prudential Regulation Authority (“APRA”). HDI Global Specialty SE is not currently licensed to carry on insurance business in New Zealand and accordingly HDI Global Specialty SE is not regulated by New Zealand prudential supervision laws or within the prudential supervision of the Reserve Bank of New Zealand.
HDI Global Specialty SE -Australia has an A+ insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd.
The rating scale is:
AAA Extremely Strong AA Very Strong A Strong B Weak CCC Very Weak CC Extremely Weak BBB Good BB Marginal R Regulatory Action
Plus (+) or minus (-): Ratings from “AA” to “CCC” maybe modified by the addition of a (+) or minus (-) sign to show relative standings within major rating categories.
An overseas policyholder preference applies. Under Australian law, if HDI Global Specialty SE -Australia is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on HDI Global Specialty SE Australian assets to satisfy New Zealand liabilities.