Supporting customers, partners and employees during COVID-19
Petplan is actively monitoring the situation of the COVID-19 pandemic to ensure we are ready to respond to the needs of our customers, their pets, our employees and our partners as the situation evolves. We have taken several proactive steps to ensures your pets insurance service remain uninterrupted. You may find some minor delays to our service levels during this period and we appreciate your patience during this time. Should you wish to access our services online, please note the following:
Petplan Australasia Pty Ltd NZBN 2097390 FSP No. 25301 is the sole Administrator of our policies.
Petplan® is a Registrered Trade Mark. Products sold under this Trade Mark in Australia are sold exclusively by Petplan Australasia Pty Ltd under license from Pet Plan Ltd in the UK. The Insurer HDI Global Specialty SE -Australia (ABN 58 129 395 544, AFSL No. 458776) (HDI Global Specialty) with its registered address at Tower 1, Level 33, 100 Barangaroo Avenue, Sydney NSW 2000. HDI Global Specialty is authorised to carry out insurance business in Australia by the Australian Prudential Regulation Authority in accordance with the Insurance Act 1973 (Cth). HDI Global Specialty SE is registered in Germany, with its registered office at Roderbruchstraße 26, 30655 Hannover, Germany with registration number HRB211924 authorised by Bundesanstalt für Finanzdienstleistungsaufsicht (“BaFin“). It is authorised to carry on insurance business in Germany under the German Insurance Supervisory Act (“Versicherungsaufsichtsgesetz”). Please consider the PDS before making a decision to purchase the product. This information does not take into account your objectives, financial situation or needs.
The Insurer is regulated by the Australian Prudential Regulation Authority (“APRA”). HDI Global Specialty SE is not currently licensed to carry on insurance business in New Zealand and accordingly HDI Global Specialty SE is not regulated by New Zealand prudential supervision laws or within the prudential supervision of the Reserve Bank of New Zealand.
HDI Global Specialty SE -Australia has an A+ insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd.
The rating scale is:
AAA Extremely Strong AA Very Strong A Strong B Weak CCC Very Weak CC Extremely Weak BBB Good BB Marginal R Regulatory Action
Plus (+) or minus (-): Ratings from “AA” to “CCC” maybe modified by the addition of a (+) or minus (-) sign to show relative standings within major rating categories.
An overseas policyholder preference applies. Under Australian law, if HDI Global Specialty SE -Australia is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on HDI Global Specialty SE Australian assets to satisfy New Zealand liabilities.