Policy Enquiries

To protect all parties concerned, we must have all cancellation requests in writing. This can be done by email or fax.

You are able to cancel your policy at any time. Any policy that is cancelled during the 21 days cooling-off period will be refunded any premiums paid since the commencement of the cover. 

Petplan provides peace of mind that your pet will have access to the very best veterinary attention should an unexpected injury or illness happen, that you otherwise would not be able to budget for. Routine, preventative or elective care of your pet, such as vaccination, worming and de-sexing can be budgeted for. This is similar to how your car insurance generally does not cover routine service, tyre care or registration fees. 

Petplan does offer cover for the life of your pet your pet remains covered as long as you continue to renew the policy every year.

On Petplan’s genuine “Covered for Life” insurance policies, cover can start from 8 weeks of age and must be before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday.  Once on cover, we will continue to cover them right through until either you cancel the cover or your pet passes  on.  While the age of your pet does affect the number of claims we pay (Pets over 10 yrs are more likely to have claims) we will strive to ensure our premiums not unfair or unrealistic.

Yes Petplan will cover pet anywhere within New Zealand and for up to 30 days whilst in New Zealand.

YES Petplan covers alternative treatments and therapies and we are also the only Pet Insurance Company that covers treatment for behavioural issue.

Yes we will cover the costs of the treatment of cancer such as chemotherapy*.
(* We do not cover the costs of transplant surgery or stem cell treatments.)

We will cover for illnesses for which a vaccine is available i.e., kennel cough, parvo virus, herpes virus or lepto, providing your pet has been vaccinated and the vaccination is current.

Yes Petplan will cover the costs of hereditary and congenital disorders as long as the pet has not shown clinical signs of the condition prior to cover commencing or within the 21 day waiting period.

Petplan Australasia has ‘Covered For Life®’ Insurance for the life of your pet, providing the cover is renewed each year without a break.

The number of times you can claim for the same illness in fact is unlimited; enabling you to give your animal the very best in veterinary care regardless of how much it costs. However, the amount for which you can claim in any one year is capped on an annual basis to the maximum benefit amount stated in your policy and a fixed excess fee will apply to any claims made.

On Petplan Covered For Life® pet insurance the excess is payable per unrelated condition (Illness), per policy year. Remember, with a 'Covered For Life®' policy, you get what you pay for - a comprehensive policy that will cover your pet’s conditions for life!

Petplan is the only Pet Insurer in New Zealand offering “Covered For Life®” policies*.  *Correct at the time of publication.

Petplan does not apply sub-limits for veterinary treatment of any illness or injury on any of our policies. However, amounts paid under Death, or Alternative and Complementary Treatment benefits like Acupuncture, Homeopathy, Chiropractic Manipulation, Physiotherapy and Hydrotherapy are subject to the maximum benefit of your selected plan. 

No, insurance is for the unknown and unforseen, therefore no company will cover for something that has occurred prior to taking out cover. Any accident, injury or illness which has already happened to your pet prior to cover commencing this is classed as “pre-existing”. Petplan will only accept liability for an accident or *illness which has occurred after you have taken out Insurance Cover with Petplan Australasia. (*a 21 day waiting period applies on illnesses)